The ISO 9001: 2008 standard is the basis to build and certify the Quality Management System of an Organization. The standard represents the internationally recognized reference for Quality Management for Organizations that intend to respond to the growing competitiveness in the markets through the improvement of customer satisfaction, the rationalization of internal processes and the consequent reduction of wastes and inefficiencies.
The Quality System certification is therefore an investment for all the organizations that want to improve the way they operate and manage their processes.
The fundamental concepts on which the standard is based are on the one hand the guarantee of compliance with the commitments made with the customer and on the other the ability to manage and control the processes of the organization by measuring performance and identifying suitable indicators.
A certified Quality Management System is more and more an essential contractual requirement in business-to-business relations.